Shipping Policy

Thank you for shopping with ShopAdvent. We are committed to delivering your orders safely and as quickly as possible. Please read our Shipping Policy to understand how we process and deliver your purchases.

1. Order Processing

• Orders are typically processed within 1–2 business days after successful payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During high-demand periods, sales, or promotional events, processing times may be slightly longer.

2. Shipping Methods

We partner with trusted courier companies to ensure reliable delivery across India.

Depending on your location, your order may be shipped through one of our logistics partners.

The shipping method is automatically selected based on your delivery address to provide the fastest and most efficient service.

3. Delivery Timeframes

Estimated delivery times are:

• Metro Cities: 2–5 business days
• Other Cities & Towns: 3–7 business days
• Remote Areas: 5–10 business days

Please note that these are estimated delivery timelines and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Charges

• Shipping charges, if applicable, will be clearly displayed during checkout before payment.
• We may offer free shipping on selected products, promotional campaigns, or orders above a specified value.
• Any applicable shipping charges are non-refundable unless the return is due to our error or a defective product.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email and/or SMS containing your tracking number and courier details.

You can use the tracking information to monitor your shipment until delivery.

If you do not receive tracking details within 48 hours of placing your order, please contact us at support@shopadvent.in.

6. Delivery Issues and Delays

While we make every effort to ensure timely delivery, delays may occasionally occur due to factors beyond our control, including:

• Weather conditions
• Public holidays
• Natural disasters
• Courier network disruptions
• Incorrect or incomplete delivery addresses
• Government restrictions or unforeseen events

If your order is significantly delayed, our support team will assist you in tracking and resolving the issue as quickly as possible.

7. Failed Delivery Attempts

Courier partners may make multiple delivery attempts before returning the package to us.

If delivery cannot be completed because of an incorrect address, customer unavailability, or refusal to accept the package, additional shipping charges may apply for re-dispatch.

8. International Shipping

At present, ShopAdvent ships only within India.

We do not currently offer international shipping. If international shipping becomes available in the future, this policy will be updated accordingly.

9. Damaged or Missing Packages

If your package arrives damaged or appears to have been tampered with, please:

• Refuse delivery if possible.
• Take photographs of the package and its contents.
• Contact us immediately at support@shopadvent.in with your order details.

We will investigate the issue and work towards a suitable resolution.