Return & Refund Policy

At ShopAdvent, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return if:

• The product is damaged, defective, or received in a faulty condition.
• You received the wrong product.
• The product is significantly different from its description on our website.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be returned with all original packaging, accessories, manuals, tags, and invoices (where applicable).
• Not show signs of misuse, damage, or alteration after delivery.

2. Return Timeframe

Return requests must be submitted within 7 days of receiving your order.

Requests made after this period may not be eligible for return unless required by applicable law or covered under a manufacturer's warranty.

3. Refund Process

Once your returned item is received and inspected:

• We will notify you of the approval or rejection of your refund request.
• If approved, the refund will be processed to your original payment method.
• Refunds are generally completed within 5–10 business days, depending on your bank or payment provider.

Shipping charges, if any, are generally non-refundable unless the return is due to our error or a defective product.

4. Exchanges

If you receive:

• A damaged product
• A defective product
• An incorrect product

we will gladly offer a replacement or exchange, subject to product availability.

If the requested replacement is unavailable, you may choose a refund or an alternative product of equal value (subject to availability).

5. Damaged or Defective Products

If your order arrives damaged or defective:

1. Contact us within 48 hours of delivery.
2. Email us at support@shopadvent.in.
3. Include:
   • Your Order Number
   • A description of the issue
   • Clear photographs or videos of the product and packaging

Our team will review your request and provide further instructions as quickly as possible.

6. Non-Returnable Items

The following items are generally not eligible for return unless they are damaged, defective, or incorrectly delivered:

• Products showing signs of use or misuse
• Items returned without original packaging or accessories
• Personalized or custom-made products
• Gift cards
• Downloadable digital products
• Products marked as "Non-Returnable" on the product page
• Personal care or hygiene products once opened (where applicable)

7. Return Shipping Costs

• If the return is due to our error (wrong product, damaged item, or defective product), ShopAdvent will bear the return shipping costs.
• If the return is requested for any other eligible reason, the customer may be responsible for return shipping charges unless otherwise stated.

Where possible, we may arrange a reverse pickup through our logistics partners.

8. Order Cancellations

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation may not be possible, and customers should instead follow the return process after delivery, where eligible.

9. Refund Exceptions

Refunds may be declined if:

• The returned item does not meet the eligibility criteria.
• The product is damaged due to misuse, improper handling, or unauthorized repairs.
• Required supporting information is not provided when requested.

10. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

ShopAdvent

Email: support@shopadvent.in

Our customer support team is committed to resolving your concerns promptly and ensuring a smooth shopping experience.

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